s

Returns

Domestic Shipments (United Kingdom)

E L A London wants all customers to be fully satisfied with every item they purchase.

All domestic orders are returnable within 7 days after delivery date.

Garments must be returned in a sellable condition (all tags need to remain attached and items must be returned with original packaging). We suggest that all garments are tried on by you on receipt so that return can be fulfilled within our policy timeframe.

Any garments that have been worn, damaged, altered or washed will not be accepted.


Domestic & International Shipments 

All domestic and international orders on Jewellery are final sale and non-returnable. However, we DO exchange (or in some cases, send a replacement) for problematic items such as unnatural colour change, broken metal / missing gems upon arrival, and our manufacturer defects. All Clothing and Accessories are returnable and exchangeable but NOT refundable, within 7 - 14 days after delivery date, with all original tags attached. 

Eligible exchange item(s) must be notified within 7 days of the item delivery date or as otherwise stated. All shipment fees for exchange items are paid by sender but are waived for replacement piece delivery.

Please note that prices do not include international taxes and tariffs, the customer is responsible for paying taxes and tariffs on the declared value of international orders. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the UK.

International orders will ship within 48 hours of receiving your order with the exception of any back ordered items.

If you would like us to ship internationally, and your country is not available, you can place your order by emailing sales@elalondon.com. Please provide your postal code so we can calculate shipping costs.

Sale Items 

Please be advised that the E L A London E-Boutique Does Not Offer Returns on any SALE /DISCOUNTED items. We kindly ask that you consider your items carefully before making a purchase. Sale items are FINAL SALE.

Terms of Warranty

Our products are covered by our manufacturers defect warranty.